







Questions? We’ve Got You Covered
How long will my Valercia jewelry take to arrive?
How long will my Valercia jewelry take to arrive?
At Valercia, we ship globally with our standard service at checkout. All orders leave our warehouse within 2–5 business days.
- United States: 7–10 business days after dispatch
- Canada, United Kingdom, Australia, and most other international destinations: 5–16 business days after dispatch
- Made-to-order or personalized products: Up to 14–17 business days depending on production time and destination
Note: All delivery estimates exclude weekends, public holidays, customs clearance, and courier-related delays beyond our control.
Do I incur extra fees for international delivery?
Do I incur extra fees for international delivery?
Enjoy FREE worldwide shipping on every Valercia order no minimum purchase required! Wherever you are, we’ll deliver your jewelry at no extra cost, with shipping fees fully covered.
What’s Shipping Protection?
What’s Shipping Protection?
For just $3.99 USD per order, Shipping Protection safeguards your purchase against loss, damage, failed delivery attempts, theft, or cases where tracking shows “delivered” but you never receive it. We strongly recommend adding this coverage at checkout for total peace of mind.
What if my Valercia jewelry isn’t what I expected?
What if my Valercia jewelry isn’t what I expected?
No problem, our 90-day satisfaction guarantee has you covered. Just email us at support@valercia.com with your order number, a photo of the piece, and a brief description of the issue. We’ll guide you through the return process and make it right, whether you’d prefer a replacement or a full refund. Your happiness with your purchase is our highest priority!
How can I remove items from my cart?
How can I remove items from my cart?
To delete an item from your Valercia cart, just click the trash-can icon or the “Remove” link next to the product you no longer want. Keep in mind, any complimentary bonuses-like free gifts or our eBook-are automatically added once you hit the qualifying amount and can’t be removed (but rest assured, they’re on us!).
What can I do if I’m having trouble placing an order?
What can I do if I’m having trouble placing an order?
Having trouble checking out? No problem—we can send you a custom invoice instead. Just email us at support@valercia.com with the following details:
Currency: e.g., USD
Items & Variants: list each product, quantity, and chosen options (color, size, initial, etc.)
Shipping Protection: Yes or No
For example:
Currency: USD
Items & Variants:
– Adjustable Initial Bracelet, 1 × White / A
– Adjustable Initial Bracelet, 1 × Black / B
– Adjustable Initial Bracelet, 1 × Pink / C
Shipping Protection: Yes
We’ll reply promptly with your personalized invoice so you can complete your purchase hassle-free!